Payment method rejected
I am a wireless and landline customer of ATT. I have been using the same method of payment (business checking acct) for many years. In June, when trying to pay my bill using the same method as always, my payment was rejected. I called in and spoke with 4 different people and they were finally able to take the payment over the phone. I was told this would solve the problem and not to worry about next month. July, same thing occured and had to call in again and they couldn't run it either at first. After speaking to many different people again, they were finally able to get it to go through, again assuring me that it will not happen again next month. Now I am trying to pay my landline account using the same method as always and it was too rejected. I called the customer service number for business accounts and they weren't able to get anywhere with it either. One of the agents had said that for some reason my bank account was entered into their fraud dept., then another agent said that wasn't possible and it must be my bank. I have had ATT conference call my bank 4 times in the last 3 months to resolve this issue and our account manager at our bank clearly said it was no problem with them, there was absolutely no reason that this payment should be rejected. Now I am supposed to wait and pay the late fees due to the lack of knowledge of the customer service agents at ATT. They claim there is no way to get in touch with anyone in the 'Fraud dept.' and that I should just use another method of payment. I was told yesterday that the issue would be solved (no idea how if they don't have a fraud dept.) within 24 hours. It has been more than 24 hours and this issue hasn't been resolved. I am still lacking any information from any of the agents I have spoken to in 3 months as to why my information is in the fraud system! I cannot find anyone else at ATT to speak to in order to resolve this issue. They just transfer me back and forth and no one is ever able to help. Any suggestions would be great. Thanks.