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christyg15693's profile

Contributor

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1 Message

Wed, Aug 27, 2014 5:43 PM

Payment method rejected

I am a wireless and landline customer of ATT.  I have been using the same method of payment (business checking acct) for many years.  In June, when trying to pay my bill using the same method as always, my payment was rejected.  I called in and spoke with 4 different people and they were finally able to take the payment over the phone.  I was told this would solve the problem and not to worry about next month.  July, same thing occured and had to call in again and they couldn't run it either at first.  After speaking to many different people again, they were finally able to get it to go through, again assuring me that it will not happen again next month.  Now I am trying to pay my landline account using the same method as always and it was too rejected.  I called the customer service number for business accounts and they weren't able to get anywhere with it either.  One of the agents had said that for some reason my bank account was entered into their fraud dept., then another agent said that wasn't possible and it must be my bank.  I have had ATT conference call my bank 4 times in the last 3 months to resolve this issue and our account manager at our bank clearly said it was no problem with them, there was absolutely no reason that this payment should be rejected.  Now I am supposed to wait and pay the late fees due to the lack of knowledge of the customer service agents at ATT.  They claim there is no way to get in touch with anyone in the 'Fraud dept.' and that I should just use another method of payment.  I was told yesterday that the issue would be solved (no idea how if they don't have a fraud dept.) within 24 hours.  It has been more than 24 hours and this issue hasn't been resolved.  I am still lacking any information from any of the agents I have spoken to in 3 months as to why my information is in the fraud system!  I cannot find anyone else at ATT to speak to in order to resolve this issue.  They just transfer me back and forth and no one is ever able to help.  Any suggestions would be great.  Thanks.

ATTDmitriyCM

Community Manager

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10.2K Messages

8年前

 

Hello @christyg15693 

 

I'm sorry you're having some issues with your bills and payments. Our team will be happy to help you with that! Please send us a private message with your name, phone number, account number(s) and the best time you can be reached. You can find a private message link below.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

Contributor

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2 Messages

7年前

Did you ever have such a problem? I tried refilling my plan online but it wasn't going through, so I called the 800 number & spoke to a helpful agent who tried 3 different credit cards & told me they were all refused. I called my bank & was told they are authorizing payment but AT&T is rejecting it. I tried again. Same problem. Was transfered to payment supervisor who was VERY unhelpful. She asked me for a different card. Then told me to buy a visa or Mastercard gift card! When I asked why my visa & Mastercards were being refused, she couldn't explain! I'm very disappointed.

Tutor

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9 Messages

2分前

AT&T rejects my online payment from my saving account IQ Credit Union.  All other major company accepts them.

ATTHelp

Community Support

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200.2K Messages

2分前

Hello Doubledown2, we're here to help with your online payment through your Credit Union savings account.  

 

Are you receiving an error message when trying to make a payment? Knowing this will help us get a better understanding of why your payment is not being accepted. 

  • Online - You can sign in to myAT&T or make a fast payment without signing in. Use your checking or savings account, debit or credit card, and more. Find out how to pay online

We also suggest calling your bank to make sure there's nothing happening on their end that would cause the payment to not be processed.

 

Let us know if this information helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

Tutor

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9 Messages

2分前

I believe it’s your problem. Comcast works , Clark county utilities works, my apartment works.  I talked to the bank and said their not blocking.  I’m a retire programmer and I believe it’s your coding.  I have only a saving account no checking.  Have your programmers check if there not checking for a checking account before going to the saving routine.  I would love to pay online please help.

Tutor

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9 Messages

2分前

Or you have a block on IQ Credit Union!

ATTHelp

Community Support

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200.2K Messages

2分前

Thanks for letting us know, @Doubledown2.

 

Please let us know what error you're getting when you try paying your bill with your savings account, this can help us narrow the cause of this issue down.

 

Have you used a savings account as a payment method before on this account? If you have, and a payment was refused or refunded, then you'll be blocked from using any other savings account to make payments.

 

We strongly recommend you create a new thread for further assistance, as this one is old and is subject to being closed at any time.


Dylan, AT&T Community Specialist

Tutor

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9 Messages

2分前

Oops! We hit a snag storing your payment method. Give it another shot or try again later.
Choose an option to provide your banking info.
Sign in to your bank
Scan your check
Enter checking info
Enter savings info

ATTHelp

Community Support

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200.2K Messages

2分前

Hello, @Doubledown2. Thanks for providing that information. At this time, we would like to invite you into a private message for the protection and security of your payment information. Please click on the message icon in the upper right corner and respond.

 

In the meantime, we will be sending you a link for you to authenticate your account, so we can continue to assist you. 

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

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