P

New Member

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2 Messages

Thu, Jan 13, 2022 4:38 PM

Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with a couple representatives in the chat but keep getting my chats ended before they can help me I’m getting a lil frustrated cause the first person I made the arrangement with told me to do it as soon as possible. Help please.

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ACE - Expert

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10.7K Messages

12 d ago

Arrangements won't get your service restored; only payment in full will. 

ACE - Sage

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92.2K Messages

12 d ago

This ⬆️

Once you're past due, you can no longer make payment arrangements. Typically they don't even allow you to restore service until your balance is 0

ACE - Expert

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21.4K Messages

12 d ago

How to restore wireless service

Here’s how to get your service up and running again:
  1. Pay the full past-due balance on your account.
  2. Wait 5 minutes.
  3. Turn your device off and on again to reactivate your service.

New Member

 • 

2 Messages

12 d ago

I understand you can't get your service restored with a payment arrangement you have to make a payment.....I did however mention in the post that I was actually able to make a minimum payment to restore my services and thank fully someone was able to help me and I was also able to make an arrangement for the rest of my balance. And I've been able to make payment arrangements even if past due which helps keep me up to date unfortunately this time I ended up sick and missed a payment thank you for the responses I was able to get this resolved.

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