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dwhaycock's profile

New Member


2 Messages

Saturday, January 28th, 2023 1:15 AM

Payment arrangement crisis

I made a payment arrangement and then we had a family emergency (our 12 year old son passed away unexpectedly). I need to get a 4 day extension on my payment arrangement and cancel his phone service. Is there a chance AT& T will work with us. 


ACE - Expert


20.1K Messages

2 months ago

All you can do is call Billing and ask. This is a customer-populated forum only, it is not AT&T Support so all we can really do is offer suggestions, unless ATTHelp drops by.

ACE - Sage


105.4K Messages

2 months ago

I'm so sorry.  Can't begin to imagine your loss. 

AT&T's late payment system is pretty rigidly controlled by their computer and customer support cannot override that system.  So it's worth a try but I'm very pessimistic.

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