New Member
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1 Message
Past Call Logs
Good Evening
I have been requesting a call log for my ATT account since March this year with no success. Please advise if it is possible to receive a call from 2013. Thank-you.
New Member
•
1 Message
Good Evening
I have been requesting a call log for my ATT account since March this year with no success. Please advise if it is possible to receive a call from 2013. Thank-you.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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116.6K Messages
3 years ago
Are you prepaid?
AT&T keeps records for 7 years. Getting 8 year old records with call detail may not be possible.
You have to call and request bill reprints. Charge is $5 per bill.
If you are prepaid, there are no records older than 6 months.
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Constructive
Former Employee
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32.9K Messages
3 years ago
7 years is afar far back as they keep them.
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Deacon07
New Member
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2 Messages
1 year ago
If I am not prepaid, how do I get these. I have really been getting the run around from AT&T. I’m happy to pay for them I just cannot find out how to request them.
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Constructive
Former Employee
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32.9K Messages
1 year ago
You call and ask for detailed billing reprints
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