Need help understanding your bill?
W

New Member

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1 Message

Saturday, September 18th, 2021 1:32 AM

Past Call Logs

Good Evening

I have been requesting a call log for my ATT account since March this year with no success.  Please advise if it is possible to receive a call from 2013.  Thank-you.

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

3 years ago

Are you prepaid? 

AT&T keeps records for 7 years.  Getting 8 year old records with call detail may not be possible.

You have to call and request bill reprints.  Charge is $5 per bill.

If you are prepaid, there are no records older than 6 months. 

Former Employee

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32.9K Messages

3 years ago

7 years is afar far back as they keep them. 

New Member

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2 Messages

1 year ago

If I am not prepaid, how do I get these. I have really been getting the run around from AT&T. I’m happy to pay for them I just cannot find out how to request them.

Former Employee

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32.9K Messages

1 year ago

You call and ask for detailed billing reprints 

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