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eseuc's profile

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Friday, August 26th, 2022 1:00 PM

password and login

I am trying to set up new password and want to get security email but that is from a former job and cannot use it so I need to change the email. 

Community Support


229.5K Messages

1 year ago

Hi there @eseuc, we're here to help address your email security questions.


If you're using an email client and it's not already OAuth compatible, we recommend taking the following steps to set up a Secure Mail Key to increase your email security:

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

If you're accessing your email via webmail (i.e then another action you can take to further secure your email account is following these steps to ensure that your security questions are up to date:

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Let us know if you have any other questions or concerns, and we'll be happy to help.


Ashley, AT&T Community Specialist 

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