Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need help understanding your bill?

AT&T related help: Activate and use your device



MDMM's profile

New Member

 • 

1 Message

Thursday, November 10th, 2022 7:51 PM

Passcode needed to access account I never set up

AT&T keeps asking me for a passcode, i never set it up. HOW can i have the code then??? Everytime i use the reset function AT&T sends the wrong code that wont match so i cant get into my account. My phone doesn't work at all, i need a ESIM but i cant access my account to fix it. had this phone for 2 days now and i regret switching all my lines since i cant even use it.

Accepted Solution

Official Solution

ACE - Sage

 • 

104.2K Messages

3 months ago

So as a new customer:

Did you create access ID? 

https://www.att.com/support/article/my-account/KM1008917

Alphanumeric password 

https://www.att.com/support/article/wireless/KM1009012/

4 - 8 digit passcode. 

https://www.att.com/support/article/wireless/KM1051385/

Until you create, or reset the passcode, the default is last 4 of you SS#

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.