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Kinmonryan's profile

New Member


1 Message

Sunday, September 11th, 2022 5:17 PM

Overpayment on prepaid account

I have the 30 dollar monthly plan through At&t. However, when making my payment I accidentally paid 54 dollars and I desperately need the excess 24 dollars back refunded to me. Who do I need to speak with to resolve this issue?

Accepted Solution

Official Solution

ACE - Sage


107.4K Messages

9 months ago

The money can't be refunded, but it will sit on your account and pay for next month's service. Your auto-pay if you have it or a manual payment will only require $6


Former Employee


31.4K Messages

9 months ago

Prepaid doesn’t refund. 

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