Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need help understanding your bill?
Kinmonryan's profile

New Member


1 Message

Sunday, September 11th, 2022 5:17 PM

Overpayment on prepaid account

I have the 30 dollar monthly plan through At&t. However, when making my payment I accidentally paid 54 dollars and I desperately need the excess 24 dollars back refunded to me. Who do I need to speak with to resolve this issue?

Accepted Solution

Official Solution

ACE - Sage


118.2K Messages

2 years ago

The money can't be refunded, but it will sit on your account and pay for next month's service. Your auto-pay if you have it or a manual payment will only require $6

Former Employee


32.9K Messages

2 years ago

Prepaid doesn’t refund. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.