Teacher
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11 Messages
Overcharged Bill
I'm so disgusted with ATT at the moment. A rep had me change my bill to a new service promising it would he cheaper. I already had an unlimited plan and was moving to the new one. So other then cost saving, there was zero reason to do it. I asked the advisor originally to go line by line on the bill and add it up before I would move. We'll when I got my first bill it ended up being about 40 dollars more then I was promised. Needless to say I was really disappointed and I called to dispute. They apologized and said they would retro back as if the change never occurred which sounded great. But then when I get my adjusted bill it was now about 100 dollars more then the original 40 over charge. I've called 4 times and every time I'm told there's nothing they can do as it was handed over to a resolution team. Each time I'm told I will get a call back yet that was over a month ago. Really disappointing as I'd never had an issue before. But the sales rep either blatantly lied to me or made a mistake. Either way, it cost me money and I'm sick of calling. I have no problem paying what I owe, but when I'm charged more then promised and then the "fix" cost me even more that's unacceptable. At this point, if I don't get a call back, I may just leave as another service will cover my cost to move and I'd take the Dtv, Internet and security I currently have through ATT. Again, it's just really frustrating to be lied to and then have them just disregard it.
lizdaisy
Contributor
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1 Message
6 years ago
They lied to me about my price too. I think management must push them to sell stuff regardless of how much they lie. They keep telling me they will call me back. My cable hasn't worked in months and they are still billing me and blowing me off when I contact them.
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Gary L
ACE - Expert
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16.1K Messages
6 years ago
@lizdaisy @Kforz75 You know the AT&T site has these prices on-line for the plans.
I'd be interested in knowing the cost of your old plan before taxes/fees. The new plan is $90 for unlimited, if you had unlimited for $50, that'd be a great plan. But since the data was $40 on it's own on the old plan, I don't know how that could be.
(You said $40 more than promised I can only assume that was more than your old plan, because if it was cheaper, then why switch back?)
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Kforz75
Teacher
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11 Messages
6 years ago
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Kforz75
Teacher
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11 Messages
6 years ago
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Gary L
ACE - Expert
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16.1K Messages
6 years ago
The new unlimited plans never accepted the corporate discount, so you didn't lose the discount, it never had it. I understand it's semantics, but it's an important detail to have.
They are a little clueless sometimes, I thought it was pretty clear even before the plans came out that it wouldn't have the discount, they had specifically listed it as offering military/veteran discounts (and no others) just like Verizon did (who also didn't offer other discounts), I don't see how it can be that hard to disseminate that info to the reps (even on day 1).
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Kforz75
Teacher
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11 Messages
6 years ago
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Kforz75
Teacher
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11 Messages
6 years ago
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formerlyknownas
ACE - Sage
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105.5K Messages
6 years ago
The quote seems accurate, the bill cannot be.
The new unlimited plan is $145 for 2 lines, if out of contract. If both were in contract, it would be $185 before tax, and then the $25 off your direct TV. There is no way it goes up to $240 taxes and fees do not account for the price.
...unless there is an error or you have something on the bill you didn't mention.
Did you pick through every line on the bill?
Insurance? Subscription? Calling plans?
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Kforz75
Teacher
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11 Messages
6 years ago
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Gary L
ACE - Expert
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16.1K Messages
6 years ago
Why would you not switch to save $15 a month? ($180 a year).
It's the same unlimited data, but with Canada/Mexico, HBO, hotspot/tethering, better international plan and more.
Most people would switch for no difference in price. Some would even pay more...
When it's a new plan, that's the time to think that they would not.
You had them TRIPLE-CHECK, so you had some idea they might not know.
Asking the same question three times to the same person when they "know" the answer doesn't count as you triple-checking (it's basically just one check), three different people or web pages, that's triple-checking...
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