Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.
In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching. I told him what I had with T-mobile, how many lines, and what phones we had. He said he could get me the EXACT same service for $120 since 3 of our 4 phones were the top trade-ins. I didn't believe him and asked what it would be with taxes, fees, and all the other fees not usually mentioned. He said just tax on the phones, that's it. All fees were included. After completing my shopping, I approached him and got his number because I needed to discuss this with my husband.
After a few days, I texted him to see if the same promo was still going on; it was and he and his associate, (Chris, I think it was), were now at a Target in Irving and to come there to complete the sale. When I got there, Emmanuel was busy with another customer and so Chris was the one who signed me up and went through the details. I must have asked him at least 3-4 times if my bill would really be $120 + tax for the exact same service. He said yes, and then explained that for the first three months the bills would be a little crazy due to the trade-ins taking 30 days or so to clear the account, but by the 4th month, the bill will be the expected amount.
I believe we are in the 5th month now and apparently, my bill is $215. This is also without insurance, which I didn't know until it was too late to add it on.
I know the salesmen were fairly new employees, as they mentioned it during our first conversation, just as part of small talk. If this is common with your salespeople giving false promises to people just to gain business, or if the problem is that you don't train your people well enough to really know the full cost of service, then clearly AT&T needs to correct this problem. I feel taken advantage of and a little deceived, to be honest.