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Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.
In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching. I told him what I had with T-mobile, how many lines, and what phones we had. He said he could get me the EXACT same service for $120 since 3 of our 4 phones were the top trade-ins. I didn't believe him and asked what it would be with taxes, fees, and all the other fees not usually mentioned. He said just tax on the phones, that's it. All fees were included. After completing my shopping, I approached him and got his number because I needed to discuss this with my husband.
After a few days, I texted him to see if the same promo was still going on; it was and he and his associate, (Chris, I think it was), were now at a Target in Irving and to come there to complete the sale. When I got there, Emmanuel was busy with another customer and so Chris was the one who signed me up and went through the details. I must have asked him at least 3-4 times if my bill would really be $120 + tax for the exact same service. He said yes, and then explained that for the first three months the bills would be a little crazy due to the trade-ins taking 30 days or so to clear the account, but by the 4th month, the bill will be the expected amount.
I believe we are in the 5th month now and apparently, my bill is $215. This is also without insurance, which I didn't know until it was too late to add it on.
I know the salesmen were fairly new employees, as they mentioned it during our first conversation, just as part of small talk. If this is common with your salespeople giving false promises to people just to gain business, or if the problem is that you don't train your people well enough to really know the full cost of service, then clearly AT&T needs to correct this problem. I feel taken advantage of and a little deceived, to be honest.
Accepted Solution
formerlyknownas
ACE - Sage
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113.5K Messages
1 year ago
At&t employees don't float at different big box stores.
Most likely these were employees of Smart Circle which usually work in kiosks in big box stores like Sam's Club, BJ's and Costco.
4 lines on at&t are priced as pictured.
If you are not on autopay and paperless you would be paying $10 per line more because you're not getting that discount. It's a mix plan. If you are on premium or extra you can downgrade to starter unlimited to lower your bill on one or more lines.
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Accepted Solution
Juniper
ACE - Expert
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31.2K Messages
1 year ago
Those were 3rd party salesman (they don't work for AT&T). You would need to submit a complaint to the 3rd party dealer they work for.
AT&T will only honor what is on the official approved order (such as promotions on their website). Any false promises or inaccurate info by the agents in another store are between you and the 3rd party dealer.
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Accepted Solution
sandblaster
ACE - Expert
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64.7K Messages
1 year ago
As you can see from the plan screenshot above, there is no plan that would be $120 for 4 lines. The cheapest plan would be unlimited starter which would be $140 for 4 lines and that’s with the autopay discount. You were pretty clearly lied to by those 3rd party sales people. Your bill for service only should be around $160, provided you are getting the autopay discount.
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
It is possible to get 4 lines for $120 if you qualify for any of the signature discounts that offer 25% (military, teacher, first responder, etc). Four lines on unlimited starter with a 25% discount is $105 plus taxes and fees.
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