Order Stuck in Pending Status for 6+ Business Days.
I was told that my phone would be shipped and would arrive by the 3rd business day. Then I was told it would take 5 business days to ship the phone. I'm on my 6th business day, 9 days since my order, and absolutely nothing has changed on my check-status through the AT&T website. It is still stuck in "pending" mode, and no one can tell me why. If no phone is available to ship, I would like to know that so that I can order it from another company that actually keeps phones in stock. I run a business from my phone and it is detrimental to my business to not have a phone in hand in a timely manner. I have never had these kinds of issues with AT&T in the 10+ years that I've used them as a service provider. The representative even said that they would not offer any concession to my plan for the 9+ days that I haven't had a phone. Great. I'm really disappointed and frustrated with a company that I used to brag about, as well as anxious for my business performance declining due to this issue.