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MonatMama's profile



2 Messages

Fri, Dec 2, 2016 3:42 PM

Order Stuck in Pending Status for 6+ Business Days.

I was told that my phone would be shipped and would arrive by the 3rd business day. Then I was told it would take 5 business days to ship the phone. I'm on my 6th business day, 9 days since my order, and absolutely nothing has changed on my check-status through the AT&T website. It is still stuck in "pending" mode, and no one can tell me why. If no phone is available to ship, I would like to know that so that I can order it from another company that actually keeps phones in stock. I run a business from my phone and it is detrimental to my business to not have a phone in hand in a timely manner. I have never had these kinds of issues with AT&T in the 10+ years that I've used them as a service provider. The representative even said that they would not offer any concession to my plan for the 9+ days that I haven't had a phone. Great. I'm really disappointed and frustrated with a company that I used to brag about, as well as anxious for my business performance declining due to this issue. 


Community Support


171.7K Messages

5 y ago

Hi there @MonatMama!


I’m sorry to hear about the delay in your order! It sounds as though it may be under review. That is definitely an annoying inconvenience!


The best way to get to the bottom of this situation, is to call our eCommerce team at 866-267-4510!


Thank you for bringing this to our attention. Have an excellent day!


Rafael, AT&T Community Specialist

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