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tyffcox's profile



1 Message

Thu, Sep 27, 2018 7:16 AM

Order still pending port approval?

I am experiencing some issues.  I just ported my number from Xfinity Mobile (cell phone) to Att wireless.  Whenever I check portal status on Att it shows “Congratulations! You’re number and phone are ready to use”. However, whenever I check status of my order it’s showing “pending waiting for port approval”  I’m so confused getting two different messages like that.  I don’t know which one is accurate.   I know it doesn’t take long to port a number and Xfinity is quick about responding & so I don’t know what the hold up is.   Please help. I’m waiting on my phone and needing it badly & I can’t get anyone who can give me accurate detailed info.  Thanks. 

Accepted Solution

Official Solution


Community Support


204K Messages

4 years ago

Hello @tyffcox.


We’d love to get you ported in! We have information online for transferring your number. To check on the status of the port-in request, call 866-895-1097. They have the specific information and will be able to answer your questions. Thanks for reaching out to us on Forums!


Dawn, AT&T Community Specialist

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