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New Member

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2 Messages

Wednesday, December 16th, 2020 6:45 AM

order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch numbers to just get a new number. At this rate i think its best to just cancel the order all together(which i have to call to do that to....) and go with tmobile or something. 

ACE - Expert

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14.2K Messages

3 years ago

I'd say cancel your current order no matter what. 

Is your number an AT&T prepaid number? If so, go to a corporate-owned AT&T store to place a new order. 

If not, place a new order online. 

New Member

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2 Messages

3 years ago

ive tried that i press cancel order and it says i need to call customer support to cancel it then i sit on hold for an hour till im sick of waiting

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