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September 5-My spouse ordered a iPad pro and we had to pay for taxes $40.00 since he didn't have his debit information he said i would call back to give it to them,20 minutes later i called and they had nothing on what he had ordered so the non english person said they had to do the order application again.we did and and she came back saying we didn't qualified and that we had to pay the whole amount!! i told her she was full of it and hung up on her.
i decide to do the order on line and it went through great i didn't even have to pay anything.
September 6-woke up to an email saying my order is cancel.called again and she said it was cancel because we didn't response to an email(dont know what shes talking about) ask to speak to a supervisor,she seems very nice said dont worry your order is processing you should receive it no later than Monday ,September 10.
September 7- called again just because i really didn't trust them and i needed to know ,the tablet was a present for my daughters birthday,same story the order is cancel again i said let me talk to a supervisor,this SUPERVISOR lied!! lied and lied in my face,she said i guarantee you that you are going to get your tablet no later than Monday,in fact just so you can relax am calling you Monday at 9 pm to make sure you have it in your hands.
September 10- guess what? i got nothing!! i waited for her to call me and she didn't!!
September 11- called again they tell me the same thing order is cancel,i ask to speak to a supervisor and guess what she tells me.they cancel the order because its out of stock,they never send it!! lie after lie!! she now says i need to go to a store and order it there!! at this point am super mad ask to be transfer to a complain department and guess what? she hangs up on me!! am so done with at & t .i should have never let them convince me of leaving t mobile!! what do i do know?