Open case that won’t be resolve since May 26

I have a open case that says still processing how can I get a manager to talk to me and get this problem sorted out

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ATTHelp

Community Support

•

231.3K Messages

4 years ago

Hello @fr305r,

We'd be more than happy to take a closer look into your concerns.

We'll need some more details in order for us to better assist you:

Are you referring to a case that was opened on your wireless account by one of our customer service representatives?
If so, what issue are you currently experiencing that required this case be opened?
Are you stating that the case was opened on May 26th?
Were you given an expected resolution date for this case when it was opened?
If so, what is the expected resolution date for the case?
Also, did you reach out to one of our customer service representatives, to request the status of the case, and found out that it's still processing that way?
If not, how exactly did you learn that it was still processing?

Please let us know.

We look forward to hearing back from you soon.

Sean, AT&T Community Specialist

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fr305r

New Member

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2 Messages

• yes a case that was open on my wireless account

• I had done an upgrate on my phone over the phone but I decided I wanted to return it and get another one I send this phone back in April

• yes case was open on the 26th and they had told me that the case should be resolve in about 4 days

• I have to reach out to a representative every week because the case shows still processing and on my bill is showing I have to pay for the installment but they delay the payment for the fact that I told them I’m not going to pay for something I don’t have

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4 years ago

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Open case that won’t be resolve since May 26

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