Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need help understanding your bill?
ATTDmitriyCM's profile
Former Community Manager

Former Community Manager


10.4K Messages

Friday, October 25th, 2013 9:38 PM


Online Support Chat

It's easy to chat with AT&T online! Go to att.com/wireless and follow these easy steps:


1-2. Hover your mouse pointer over "Support" and then "Contact Us" (no click needed)

3. Select "Wireless" (or another category if needed)

4. Select your product and you will see a button at the bottom right that says "Questions? Chat Now"

5. Follow the chat window instruction to get started:


You can activate a Chat Live feature by clicking on the Questions? Chat Live button that you will see "floating" at the bottom right-hand corner of the site:




Once you’ve opened that Chat Live feature, you’ll have the ability to narrow down your topic, by Product or Service:






You’ll may also be asked to narrow your scope further, by category:





By narrowing that scope, we’ll be able to match you with an agent trained to help you with your specific issue.


As soon as an Agent is available, they will begin their Chat Live session with you.





Now, some things to remember:

  • The Chat Live option is not yet available on our mobile site or through the MyAT&T app. It is available on the desktop version of att.com.
  • The Chat Live option is currently in the process of being rolled out across our full suite of products and services.



Rethink Possible

Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

6 Attachments

Accepted Solution

Official Solution

Former Community Manager


10.4K Messages

11 years ago

Direct link: Contact Us


Or click HERE to learn about many other support and self-service options available to you with myAT&T!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.