Online order.

I made and online order and i gor the confirmation email, 2 hrs later I received this email what does this mean? 

We have an important update about your order ***. Here are the details.
Ana i's Apple iPhone X
Number not displayed
Ana i's Apple iPhone X
Number not displayed

It looks like we couldn't complete your order (order number xxxxxxxx)

Let's get things back on track. Call us at the number below and have your order number and passcode handy.

Be sure to get in touch with us by midnight ET on 1/30/2018 or we'll have to cancel your order.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]