One customers request
As a very longtime ATT cell, internet and sometime TV service customer, I have seen the ATT plans , products and offers change routinely through the years....from the GREATNESS of the '$99 refurbished' phone offer, which was the chance to buy any number of cellphone makers phone that was typically 1 version behind the latest and greatest version for only $99 , refurbished and it included all of the higher end makers (Apple, Samsung,etc) . And you could peruse ATT's online store to shop through a big variety of options. Why they did away with this great thing is beyond me and it is a night and day difference between what we have now, which is to pay an eternal monthly payment that gets lumped into the rest of your monthly cellphone bill on a very high dollar brand new one. So you in effect have no choice but to have this eternal payment....and needless to say, when you want to change to a different, newer phone, the payments will continue the never ending cycle. That refurbished phone option was STUPENDOUS and should be brought back ASAP! …..
Next, ATT is calling their plan 'unlimited', but no matter what tier you are at , the 6 gig or 15 gig or whatever, it's nothing at all like a true unlimited data plan....ATT will immediately 'cap' your speed, once you hit the threshold of the plan that you paid for (which in itself, negates the entire idea of true 'unlimited' data). So if you hit your 6 or 15 gig limit, your speed is reduced to a pitiful 128kbps. That is, frankly, an embarrassment in this day and age , where people are constantly using their mobile devices for streaming HD video/audio and other high data uses. 128kbps is all but worthless, and if you have been using your phone as a hotspot, the performance is so bad, it's basically unuseable for anything past a white background webpage with black text and nothing else LOL. So, what we as customers want , is TRUE unlimited data, NO restrictions, NO clipping your bandwidth back to an emabarrassing 128kbps, ever! ATT is a huge, huge monolith of a company, who have enormous revenue streams in addition to the individual customer that many people may not be aware of, namely enterprise business support, and the main player in the backbone support of all the Central Offices and associated lines and equipment that support the internet itself. They CAN do this for us!