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Contributor

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2 Messages

Sun, Apr 14, 2019 3:08 PM

Old phone records

I need to retrieve old detailed usage bills from 2008 thru 2012. What is the best way to get them? I’ve called customer service and went to a corporate store with no luck. 

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sandblaster

ACE - Expert

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43.1K Messages

2 years ago

Sorry but it won’t be possible. For anything older than what is online, you must call and request a bill reprint ($5 per reprint) but those reprints only contain billing information, no usage logs. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I don’t mind paying for it. Why no usage records on a detailed billing? One would think all the information should be together. ?

sandblaster

ACE - Expert

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43.1K Messages

2 years ago

I have no idea why, I just know the detailed call logs and other usage data is not available. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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