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Sun, Apr 14, 2019 3:08 PM
I need to retrieve old detailed usage bills from 2008 thru 2012. What is the best way to get them? I’ve called customer service and went to a corporate store with no luck.
ACE - Expert
2 years ago
Sorry but it won’t be possible. For anything older than what is online, you must call and request a bill reprint ($5 per reprint) but those reprints only contain billing information, no usage logs.
I don’t mind paying for it. Why no usage records on a detailed billing? One would think all the information should be together. ?
I have no idea why, I just know the detailed call logs and other usage data is not available.
How can we improve?
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