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wadepmurphy's profile



1 Message

Thursday, September 25th, 2014 2:19 AM

Number Port Problem - Need Answers/Direction



I am attempting to port a number from Verizon for use with a phone I have - under a Go Phone plan. I called customer service last week and had the port all set up, so I just awaited the new SIM card. The card came in today, I followed the directions for activation, and when I called the service number, the automated system told me my number couldn't be found. I tried calling customer service and was continually looped to the same automation that would tell me my number could not be found. I finally got a human on the line and was told that they can't help me at all and that I have to call a store. I call a store and am then told that I have to come in and it can be taken care of. I go into a store and after over an hour of the representative fiddling around, was left with no answers, no direction, nothing. It appeared that my account was pulled up in the system and then when it was advanced to actually identifying my number for porting, it wasn't found.


The confirmation that came with the new SIM has the number and everything - again, it was all set up and says that the port is ready to go. This is very frustrating. Much longer and I'm going to just go to a similar plan with Verizon. The fact that I'm given no answers leaves me helpless.


Any help would be greatly appreciated.







581 Messages

10 years ago

Hello @wadepmurphy thank you for your post!  First I would like to share the article "Transfer your number from another carrier to AT&T" - click here to access it. 


If you are still having problems getting the number ported, please click here to use our private message feature to send a message to a great team of managers available to assist you.  In your message, please include your name and contact information and the details of this issue so they can research prior to reaching out to you.  You will hear from someone within 48 hours of receipt of your message!


I hope this information is helpful to you!

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