Not keeping up with the competition
I spoke with customer rep Esteban, who was as helpful as he could be, regarding increasing my mobile hotspot limits. The reference number is 774883973643096137. He sent me to the loyalty department. The supervisor was unable to give me any deal or increase. All I ask for is double the Gb On each of my SIX lines.
I called t mobile, out of curiosity, to see what they could offer. They could do 50 GB PER LINE, for $40, of course not including any phone cost. My gripe is this—if t mobile can offer it, why can’t YOU? I’ve been a loyal customer for 30 years. There should be some accounting of that.