I'm a customer with over 15 years of giving AT&T my business. But not much longer. If I could give a rating of less than poor, I would.
I received an offer from customer loyalty, (ironic) for an iPhone XR @ $49.99
I took 2. Then my bill appears without a $25.00 discount that I was always getting, on those 2 lines, .
After speaking with a few reps and a Mgr., they claimed that since I took a 2 year commitment on these phones, I lose the discount! There is nothing they can do. REALLY? No one told me that, when I ordered the phones. No mention of losing any discount! I never would have agreed to that.
So I have to pay an additional $50.00+ tax, each month, for two years.
That comes to over $1200.00
So, I did not get a deal, and actually paying more for the phones than they're worth, over the course of 2 years. This is an underhanded business practice and AT&T should be called out on this. I'm returning the phones and looking for a new carrier. This is how a customer for over 15 years, gets treated!
p.s. – when you try to check the service agreement that you “virtually” signed, it’s not available. The message, “you already signed the agreement” appears. How about that!