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J

New Member

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2 Messages

Friday, May 22nd, 2020 11:13 PM

not getting my trade in credit

12/31/2019 A ATT home sales rep came to my house and offer me a new plan, he said that I could get a new free phone with a trade-in and plus 250.00 visa card, I did trade in 4 phones and he said that could take up to 3 bills cycles to see the credit on my account, and the visa cards would come by mail. 5 cycles later I still not get one of the visa cards and they told me that because has been more than 120 days I would not get the visa card because of the sales rep. never file for that with the reward center. about the free phones 5 cycles later I have not gotten the free phone credit to my account and they still charging me every month. I probably spent over 10 hours on the phone trying to get the customer service to fix the problem they transfer me from one person to another and every time they open a case number and tell me that the problem will be solved on my next bill cycle, but every month I see the charges over and over again, I moved from Tmobile which I never have any problems before and the only reason was that I was getting a new phone. BIG mistake I'm very disappointed with ATT and I wish I have never left Tmobile.

Community Support

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230.7K Messages

4 years ago

We apologize about your experience, @juniorbarbosa!

 

We want to look into your device trade-in and promotional offer. We advise that you visit AT&T Trade-In, select Ask For Help in the right of the banner, and complete the required fields for info on the status of your Trade-In devices. Somebody will contact you within a business day.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

New Member

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2 Messages

did not help me the sales person name is Stevo he is a home rep . I got all the text messages between him and I .

New Member

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1 Message

4 years ago

I have been fighting this same battle since November 23. I have not received the credits for my phones, and I spend hours on the phone every couple days trying to get resolution. Still hasn't been resolved, so I am refusing to pay my bill this month until it is resolved. They currently owe me $370. I guess we will see if this works. I am going to file on AT&T in small claims court if this is not fixed soon.

New Member

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2 Messages

Drande1 i went through the same. They took my phones and I'm being charged for both phones. I went to the store where I returned the phones they have no records of me returning them. Sane here I'm planning on trading them to small claims court as well!
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