Not getting my credit for trand-in when I signed up.
In April of 2016, I switched from Verizon to ATT. There was a switch up promotion. Store agent told me they pay for my early termination fee, If I trade in my phone, get new phone with ATT next, port in existing number. I did all three. First response I got after sending in my final bill was that they cannot issue me for early termination fee because my trade in phone value was higher than early termination fee. So then I asked for the credit for my trade in phone, (store gave me invoice of $215 value for trade in phone), ATT rep told me they will send out a check. After couple months, I haven't received my credit so I went to the store, they said ATT will send me another check. 3 months went by, I still haven't received anything. I went back to store and they told me to call customer service because they told me they did their part. So I have been calling customer service every 3 month to get my credit but they just keep transferring me to different departments where I get disconnected after 30+ min of waiting on the line.
Should I consider a small claims court for my case?