No Trade in Credit or Help
I was doing a promotion thru AT&T at Target with an AT&T salesman. The promotion was switch to AT&T and trade in your old phone to get a iPhone 13pro for free it was also a cheaper monthly so I went thru everything got signed up. Got my phone in the mail and the box said no reshipping label needed so I put my iPhone 11 Pro in the box taped it up and put it in the mail for it to be shipped back! I seen that a few months later I was being charged for the phone and I call AT&T. They said it will take a few months but I will be credited for everything I pay. It’s been 8 months and I called yesterday they gave me the run around and I asked for a manager but they never called. I just want to be credited or have my old phone back because I paid over $1000 for the iPhone 11 Pro. I’m very disappointed in the help I received I hope that y’all can escalate my situation!