No support

Hello @RyanM823 and thanks for reaching out to the AT&T community for help!

We do apologize for the inconvenience and would be more than happy to help make your account fully protected and secured!

You can contact our global fraud office for wireless accounts at 877.844.5584

Hours of operation (EST) Eastern Standard Time:

English (Option 1)
Monday-Friday 8am - 9pm
Saturday 9am - 6pm
Sunday 8am - 6pm

Spanish (Option 9)
Monday-Friday 9am - 8pm
Saturday 10am - 7pm
Sunday 8am - 4:45pm

We hope this information helps, and you have a great afternoon!

Dwight, AT&T Community Specialist

I was in the hospital last month  having heart surgery ,and someone broke into

my car and stole my drivers license and social security card, then went and 

bought  four i phones. i called the other three companies, but i can't get thru

to AT&T. I talked to a lady at global fraud management. She said go to their 

online  site but it does not exist, and fill a form out. what to do ???????? 

AT&T recommends that you call

• Wireless accounts: 877.844.5584

I don't know what web site the lady at global fraud management is talking about.

@JefferMC @benzne This is the website form to fill out that goes to the Global Fraud team:

https://accountverification.directv.com/app/ask_notmyaccount

Does it concern you at all that the URL you posted contains "directv.com"?

It was originally just for Directv but ATT Global Fraud has been using that form and link for a long time. They even updated the form but why they never updated the URL, I don’t know. I would imagine there is an “att.com” url that takes you to the same form, I just don’t know it.

@sandblaster , As DIRECTV is a separate company from AT&T at this point, I would be concerned that filling out a form on the DIRECTV.COM site would not result in the information being properly handed off to AT&T.  Just replacing "DIRECTV.COM" with "ATT.COM" does not yield a working page, but AT&T doesn't publish a link to this form.

@benzne , perhaps you could try calling the number again and try out the URL they give you while they are still on the phone?

Hi benzne! We are here to point you in the right direction for the unauthorized iPhone purchases!

We do empathize with the ordeal that transpired; having your important documents stolen and someone buying four iPhones in your name. We also want to wish you a quick recovery from your heart surgery. What sandblaster stated is true, we recommend reaching out to our Fraud Department at 877.844.5584 as they are better equipped to address your fraud inquiry of unauthorized iPhone purchases.

Also, fill out the Fraud Referral Form that the fraud department requested. Here is also more information regarding identity theft which highlights ways to guard yourself against identity theft and how you can report identity theft. 

Reach back out to us if you have additional questions! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

Rhoda, the link you gave for a form (https://att.sharepoint.com/sites/GFMO1/default.aspx) takes one to an authenticated AT&T Sharepoint site.  To use that form, one would have to be an AT&T employee talking with a customer to get the answers.