Contributor
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1 Message
No shipping label was included in box to return my old phone.
Hello,
So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus. My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box and slap on the shipping label that was provided. One problem: there was no shipping label included in the box. What are my options - Can I bring my old phone to an AT&T store? Or how can I get a new label? I'm supposed to return my phone within 14 days, and I feel like getting sent a new label might delay my return. Thanks--
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @TacosForLife
I apologize for this issue and any inconvenience it's causing. Our team can definitely help you with that! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy
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Mickkinicole
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1 Message
9 years ago
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Diminga
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7 years ago
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