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Sun, Aug 2, 2020 9:33 PM

No service after getting old numer back

I  called and at&t gave me my old numer back now my phone wont allow me to make or receive amy calls or send or recieve texts 


Brand User

Community Support


132.7K Messages

2 months ago

Hello @Dizzy5150,


We'd like to check and see why you haven't been able to make/receive phone calls and send/receive text messages.


Would you kindly provide us with a few more details, so that we can better assist you?

  • When you say that you called AT&T and we gave you your old phone number back, what do you mean exactly?
  • Did you simply change the current phone number on your AT&T account to a phone number that you previously had with us, or did you transfer your phone number to AT&T from a different carrier and choose your old phone number to begin service with us as a new activation?
  • Did you begin experiencing these issues immediately after getting your old phone number back?
  • Are you still able to use your cell phone's mobile data to browse the internet?
  • What is the make and model of the cell phone that you're using?
  • Also, what is the zip code for the area where you're experiencing this issue?

Please let us know.


In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.


We hope this helps and look forward to hearing back from you soon.


Sean, AT&T Community Specialist

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