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AndroidAg's profile



1 Message

Thursday, April 2nd, 2015 3:03 AM

No Option for Shared Upgrade

I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this option. When I check upgrade eligibility, the only option this line shows is using its own eligibility which doesn't come up for another 9 months. Does anyone know why 1 line would be able to use a shared upgrade, while the other would not be able to?

Community Support


15.2K Messages

9 years ago

Hello! @AndroidAg  Thanks for posting your concerns about the shared upgrade.


If both lines are on the same account you should be able to do that shared upgrade. So we can help get this resolved, Please send me a private message by Clicking Here and include the following information:


Your cellular or account number

Your full name

The best date and time to contact you




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