Contributor
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1 Message
No Option for Shared Upgrade
I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this option. When I check upgrade eligibility, the only option this line shows is using its own eligibility which doesn't come up for another 9 months. Does anyone know why 1 line would be able to use a shared upgrade, while the other would not be able to?
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello! @AndroidAg Thanks for posting your concerns about the shared upgrade.
If both lines are on the same account you should be able to do that shared upgrade. So we can help get this resolved, Please send me a private message by Clicking Here and include the following information:
Your cellular or account number
Your full name
The best date and time to contact you
Thanks!
Charise
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