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New Member

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1 Message

Wed, Jan 22, 2020 11:01 PM

NO ONE CARES ABOUT CUSTOMERS AND THEIR CONCERNS, WORST CUSTOMER SERVICE EVER.

I added a line to my account on October 09th through a retail store in Texas and I never received the phone, from that time till now I talked to more than 50 people from different departments from customer service like Loyalty, Billing, Retail support, Stolen device etc.. and went to 10 different Retails stores talked to different employees and managers none of them resolved my issue. From October 2019 I was charged and I paid every month for that device and line which I never used and I never got. No response from Customer service, No Response from Retail stores, threaten and accusing by AT&T social media team and spent HOURS AND HOURS AND HOURS AND HOURS on phone just on hold, what is this I mean what kind of service is this ?? 4 months still no response and every time getting false information from customer service people, I cannot imagine how stupid you guys are treating loyal customers.

I'm with AT&T from last six years, paying thousands of dollars every year and I'm a gold member and this is how we're treated ??

To whom I need to talk about this, whom will answer my question, who'll take the responsibility for all these ???

Responses

sandblaster

ACE - Expert

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34.5K Messages

a month ago

Escalate to corporate by filing an FCC or BBB complaint. If they can’t or won’t fix, no one will.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

I agree totally! All I want is get service set up at my new home. I placed my order on 12/24/2019 and I still have no service. They blame a third party cable installer. VERY POOR control over there 3rd party vendors. I am a small stockholder and if is they way they handle and treat customers, it's time for me to bail on their stocks. I would highly recommend another internet and tv provider as of this writing. I am very disappointed on not getting definitive answers and times on installation completion. I met the installer on 1/14/2020 at my new house and was told the problem would be solved on 1/20/2020. No one showed up on 1/20/2020. I called on 1/21/2020 and they said someone was going to be that day, NO SHOW, the same today 1/22/2020, another NO SHOW. I called again and now they say someone will be out on 1/28/2020 but that is not a guarantee. They said they don't give firm times. Maybe in this century they will come out! RG in Marietta, GA.

New Member

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2 Messages

a month ago

All I want is get service set up at my new home. I placed my order on 12/24/2019 and I still have no service. They blame a third party cable installer. VERY POOR control over there 3rd party vendors. I am a small stockholder and if is they way they handle and treat customers, it's time for me to bail on their stocks. I would highly recommend another internet and tv provider as of this writing. I am very disappointed on not getting definitive answers and times on installation completion. I met the installer on 1/14/2020 at my new house and was told the problem would be solved on 1/20/2020. No one showed up on 1/20/2020. I called on 1/21/2020 and they said someone was going to be that day, NO SHOW, the same today 1/22/2020, another NO SHOW. I called again and now they say someone will be out on 1/28/2020 but that is not a guarantee. They said they don't give firm times. Maybe in this century they will come out!

lizdance40

ACE - Sage

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70.3K Messages

Duplicate post - wrong forum. This should be in internet

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.