AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need help understanding your bill?
I

New Member

 • 

14 Messages

Thu, Nov 19, 2020 8:10 AM

No instruction for sending back iPhone 12 Pro Max Trade-In

I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account. I can’t find anything in the current online documentation. I’m hesitant to ship the trade-in in the box that was provided for returns. Is that the correct box or what is the procedure?

Accepted Solution

Official Solution

Constructive

Employee

 • 

30K Messages

2 years ago

you can go here and see the status of your return packaging or oder one

https://tradein.att.com/contact-us

Constructive

Employee

 • 

30K Messages

2 years ago

no that box is to return the new iPhone if you dont  like it , once you activate your 12 you will receive shipping materials to send your trade in, it takes 3 billing cycles before you see the credits on your bill

New Member

 • 

14 Messages

2 years ago

Thank you for the response! When can I expect the shipping materials? I activated my phone last week.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.