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New Member

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3 Messages

Thursday, January 6th, 2022 2:10 PM

No Help/Answer From Fraud Department

I am extremely frustrated....

  1. On 1/1, I tried upgrading 2 out 3 of my phones online thru AT&T website and my order got cancelled after they were palced. After talking to online rep it was flagged as Fraud. I went to the store and they told me I needed to call the Global Fraud number.
  2. The Same day, I called the number and they are not talking calls and it tells me to fill out fraud form.
  3. Form was filled and yet to hear from anybody via call or email.
  4. Since 1/3, I have been trying to get a hold of ANYBODY to help me with this as the deal to upgrade my 3 phones end today 1-6. Yesterday after talking to a rep online, they told me I was supposed to get a call from somebody to try to help me. The call never came.

 

This has been an extremely frustrating experience. At this point, I am thinking of switching to a different carrier in order to upgrade my phones with them and get better customer service. 

Community Support

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225K Messages

2 years ago

Hello @,

 

We completely understand your frustration. However, you'll need to contact our fraud department again for assistance at 877-844-5584. They are available to assist you with this issue Monday-Friday from 8am - 9pm, Saturday 9am - 6pm, and Sunday 8am - 6pm. Hope this helps!

 

Sean, AT&T Community Specialist

New Member

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3 Messages

2 years ago

Hello @ATTHelp ,


That number doesn’t work! When I call they say “due to the high volume of calls we are not taking any call. Please fill out online form”. That is not helpful whatsoever. I even went to the store and they tried calling today and they get the same message. The Global Fraud number is useless at this time. They aren’t taking anybodys calls. 

(edited)

New Member

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10 Messages

2 years ago

I have the same exact issue. 5 new lines 4 being ported. Paid for phones new 13 max and can’t activate or return. Corporate store can’t even pull account up anymore even though they created it. Been on the phone for hours and in store, fraud line doesn’t do anything (nobody’s there) fraud email, don’t get a response. It’s a complete disaster!! 

New Member

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10 Messages

2 years ago

Same issue they can’t resolve. Let me know if you get a resolution because another day or so I will do a charge back and take legal action for ported numbers for my business they somehow ported over but phones won’t activate. 

New Member

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2 Messages

2 years ago

Same issue here. 5 days of online, phone, chat, and in store help finally leads to contact fraud department. But no one actually at fraud department. Never had issues like this at TMobile.

New Member

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2 Messages

2 years ago

I feel like I was frauded I’ve been online and on phone all day to get transfer after transfer to get automated message with fraud department

New Member

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4 Messages

1 year ago

this is frustrated i been dealing with the fraud tried to call them and nothing . i ported in my numbers but now it not working it now allowing me to switch other or do anything at all about the phone everything is frustrated and I'm tired i been calling and contacting them over the pass week the fraud number do not work. no one at at&t can assist. they give a number that do not work no one can contact you and they do not call you back i been calling and calling and nothing i get a dumb automatic message. i never had this issues with T-Mobile I'm about to cancel everything and get coverage elsewhere because this is annoying .  all i'm doing is trying to open my own phone line and it just frustrated.

New Member

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1 Message

1 year ago

A new phone and multiple Items were purchased under my account and I've already reported everything to the fraud department and have yet to hear back. Everytime I call I get through to no one and anyone that isnt in the fraud department cant help me. Switching companies ASAP

New Member

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2 Messages

10 months ago

There were multiple attempts from someone ordering iPhones on my account with one order going through successfully after customer support assured me all orders had been successfully cancelled. I received tracking information for the order to a random New Jersey address. I am in another state ACROSS THE ENTIRE COUNTRY. Customer support said it was too late to cancel the order. I even called FedEx and put a return to sender order on the shipment but it did not go through in time to stop the delivery. Multiple chats and phone calls with customer support … frigging running in circles. I called fraud dept and filled out online form … crickets. This is beyond ridiculous. This should not be this hard. There should be immediate resolution to these situations. They should be involving local law enforcement where the phones are being delivered. If this is not resolved today, I will be moving my five lines to another carrier. Shame on you, AT&T. 

Former Employee

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32.9K Messages

10 months ago

file a bbb complaint 

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