New Member
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3 Messages
No accountability within ATT
Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT told me to take it to a corporate store. Southlake corporate store told us they couldn't honor the chat. They told us the best recourse was to post on this forum since others see this and will know there is NO ACCOUNTABILITY at ATT !! It's not all that surprising since we see the same level of inattention, price manipulation and poor, poor service at our corporate account. ATT too big ??
Juniper
ACE - Expert
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30.7K Messages
2 years ago
As you've seen the chat option is unreliable lately. Too much bad information by poorly trained and/or outsourced agents. Those chat logs do not go to your account.
The option at this point would be a FCC/BBB complaint. This will send the issue to the corporate level.
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MicCheck
ACE - Expert
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13.4K Messages
2 years ago
Without any details on what you had, what your were promised, what services weren't delivered, etc. it's hard to give any feedback or guidance on the best route for you to take.
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Pops_Morgan
New Member
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3 Messages
2 years ago
Internet 24M
DirectTV Premier 330+ Channels
Mobile Share Advantage 6GB
Phone 200 - landline
Paying ~$450 /mo. - quoted ~$230 and would include:
Internet 45M and new equipment needed.
Main problem is not honoring what is in writing.
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