Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?
P

New Member

 • 

3 Messages

Tuesday, August 3rd, 2021 5:03 PM

No accountability within ATT

Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT told me to take it to a corporate store. Southlake corporate store told us they couldn't honor the chat. They told us the best recourse was to post on this forum since others see this and will know there is NO ACCOUNTABILITY at ATT !!  It's not all that surprising since we see the same level of inattention, price manipulation and poor, poor service at our corporate account. ATT too big ??

ACE - Expert

 • 

32.3K Messages

3 years ago

As you've seen the chat option is unreliable lately. Too much bad information by poorly trained and/or outsourced agents. Those chat logs do not go to your account.

The option at this point would be a FCC/BBB complaint. This will send the issue to the corporate level.

ACE - Expert

 • 

14.3K Messages

3 years ago

Without any details on what you had, what your were promised, what services weren't delivered, etc. it's hard to give any feedback or guidance on the best route for you to take. 

New Member

 • 

3 Messages

3 years ago

Internet 24M

DirectTV Premier 330+ Channels

Mobile Share Advantage 6GB

Phone 200 - landline

Paying ~$450 /mo.  - quoted ~$230 and would include:

Internet 45M and new equipment needed. 

Main problem is not honoring what is in writing.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.