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New Member

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3 Messages

Tue, Aug 3, 2021 5:03 PM

No accountability within ATT

Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT told me to take it to a corporate store. Southlake corporate store told us they couldn't honor the chat. They told us the best recourse was to post on this forum since others see this and will know there is NO ACCOUNTABILITY at ATT !!  It's not all that surprising since we see the same level of inattention, price manipulation and poor, poor service at our corporate account. ATT too big ??

Juniper

ACE - Expert

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30.3K Messages

1年前

As you've seen the chat option is unreliable lately. Too much bad information by poorly trained and/or outsourced agents. Those chat logs do not go to your account.

The option at this point would be a FCC/BBB complaint. This will send the issue to the corporate level.

MicCheck

ACE - Expert

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11.7K Messages

1年前

Without any details on what you had, what your were promised, what services weren't delivered, etc. it's hard to give any feedback or guidance on the best route for you to take. 

New Member

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3 Messages

1年前

Internet 24M

DirectTV Premier 330+ Channels

Mobile Share Advantage 6GB

Phone 200 - landline

Paying ~$450 /mo.  - quoted ~$230 and would include:

Internet 45M and new equipment needed. 

Main problem is not honoring what is in writing.

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