Newgistics "Lost" my return!!!
AT&T Premier Customer / RMA # ************
I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25. Today is 10/1 and Newgistics has no additional tracking information regarding this return.
I live in Austin and the phone turns out is going to Ft Worth-- not sure why it's been nearly a week and I've not received any type of update or confirmation. I contacted the Post Office per AT&T and they tell me that these Smartlabel Returns go through another carrier (Newgistics) and we'd need to contact them.
This is worrying because of the "horror" stories I've been reading about other customer's similar return issues with Newgistics. I'm shocked that AT&T continues to partner with them given the number of customer complaints out there.
I need to get more information from AT&T on the status of this return.
Have others here dealt with this?
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]