Newgistics lost my AT&T phone return
On December 27, 2016, I called AT&T and spoke to an agent. I told him that I had to return a phone because it didn't work with my hearing aid. I was told to return the phone using the original packing materials and USPS return label.
On December 29, 2016, I returned an ATT phone using the USPS label provided with the original order. I tracked the return on USPS. After a week of no status change, I checked USPS again and found a status of "Tendered to Returns Agent." The shipping partner was newgistics.
On January 5, 2017, I went to the newgistics website and entered my tracking number. The Reference Number was "Unknown," the Status was "In Transit," and the Destination was "N/A."
Like other AT&T customers who have had problems with newgistics, I am stuck as well. I need help and don't know what to do. Can someone with AT&T advise me?