We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
Need help understanding your bill?
josephmorgan3591's profile

New Member

 • 

7 Messages

Sun, Jun 26, 2022 11:38 PM

new service mobile hotspot port 22

Hi,

Seems like my new mobile service has hotspot issues.  I cannot reach port 22 (and others) on my amazon aws instances as I was doing from Verizon before switching to Att.  I have an (open?) case id with backoffice support, but its been a few days and I have no idea how to check status or otherwise gauge likelihood of ever having this work.  I have Uverse and home internet as well, and am beginning to regret this experience.

Any suggestions on how to get someone to look at the proper log file, verify issue and fix it for me?

Thanks.

ATTHelp

Community Support

 • 

203.7K Messages

5 months ago

Hello @josephmorgan3591, we're happy to meet you in a DM to take a look into your case id. Check the message icon in the upper right portion of the page and reply. 

 

In the meantime, gather your account information, and we'll get started working towards a solution. 

Again, keep any eye out for the DM.

 

Alasani, AT&T Community Specialist 

New Member

 • 

3 Messages

2 months ago

Hello, I have this same problem.   Is there a resolution?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.