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New Member


1 Message

Tue, Jun 30, 2020 1:38 AM

New order

Hi. I get OM101 when I look up my order status. I have spoken via telephone with AT&T several times now.   I’ve been told all was shipped but they aren’t told how items are shipped.  The next day a supervisor (over seas customer service company) told me that I needed to pay a larger security deposit and that’s why no one would ship my items.   Anytime I asked alex a question near the end his response was always “yes, okay Okay.)  I get an email on day 4 saying they needed the transfer PIN number to transfer my number.  I call and am told that the order no longer exists.   I get another email and I call and I’m told the order request was closed but my items are shipping soon.   By this time I’ve already spent 4 hrs. Minimum on the phone over the last few days.   Last night I kept getting vague answers.  Today I am finally speaking to someone who seems to know what they’re talking abt.   My orders this entire time has been waiting on that transfer number.   I’ve been told misinformation over and over again.   When that was repaired I was transferred to sales to expedite my order.   As I explained to the sales rep, I have multiple sclerosis, tomorrow makes a week since I ordered.  My current cell will be disconnected soon so I don’t go into another billing period.   I needed the new phone ASAP as I am disabled and live alone.  I need to make sure I have a way to contact emergency contacts if I fall.   I’m told my items are shipping out today and id get an email with the tracking number.  I never got the email.    There has been a hold on my acct for the security payment and taxes so u know it’s not a bank issue.   Why do I get different answers all the time?  And why out of all the times I’ve called in the last 5 days, no one thought to look inside the order to see what the error was or I’d there was an error?    I’m not trying to be rude and I’m not yelling.   I’m calm (just mentioning that bc I know it’s difficult to tell sometimes).    Someone please help me.  

meloney (Edited as per community guidelines)


order (Edited as per community guidelines)


Brand User

Community Support


128.4K Messages

2 months ago

Hi @meloney,


Thank you for reaching out to us. We understand how unsettling it is to have varying information.


In order for us to take a closer look into your concerns about the order, we will need you to confirm with our Port Activation Center if the transfer has gone through. They are available via IVR 24/7 on 866-895-1097 or you can speak with someone on 888-898-7685. If your transfer is confirmed, then we can take a look at the status of your order.


We await your response so we can assist further.


Doyin, AT&T Community Specialist.

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112 Messages

a month ago

Hello @meloney,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines your personal details will be scrubbed. Have a great day!

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