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Wed, Aug 5, 2020 3:14 PM

New Lines

I placed an order online last night (about 9pm).  I purchased two phones and transferred two lines.  I went through the entire process and entered my credit card number for the tax on the two phones.  My bank account shows the charge as "pending".  I received two email from AT&T giving me my order number where i can check the status.....the other email was one saying that I needed to Confirm my email address.  When I click on the email to confirm my email address it states that a problem was encountered and gives error code VEM101.   When I click on the order status it shows "In progress".   My question is:   When I placed that order was credit checked at that point and line approved or is it possible I am being held up for a credit check on the 4 lines.  It seems like they would check it before accepting my credit card info and putting a hold on my funds.   Was the purchase approved and it's truly just in progress for shipping or should I be concerned that it has not been approved? 


Brand User

Community Support


133.9K Messages

2 months ago

Hello there @afburney!


We can definitely help provide you with the correct info on whether credit evaluation is approved immediately or is still pending. We want to advise that, generally, credit evaluation is performed within 24 hrs of placing an online order. Once evaluation completes, you will receive an email containing details of the results.


Here is some info on AT&T Credit Evaluation.  


We hope this info helps.


Lar, AT&T Community Specialist

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