New iPhone Beginning 3rd year of 3 year contract--- Big Payoff Required! T-Mobile will happily take my Business
I wish to transitioning from an iPhone 13 Pro Max to a 15 Pro Max w/1T of storage. ATT will take my phone in trade but first demands I pay off the 3rd year. That will cost ~$450.00 I've been with them since the first iPhones were sold and never given thought to changing carriers. T-Mobile has an offer for the same monthly charges but has a program to reimburse the cost of an earlier termination from another carrier....therefore I would save $450.
Called ATT and told them that but they have no retention department and they had no interest in trying to keep me as a customer.... for example by telling me any reasons why staying with ATT would be a good idea.
After that somewhat disturbing call, I got on the phone with a very competent-sounding rep from T-Mobile who spent a good 45 minutes outlining the process of porting the number over to their network as well as confirming the program. I understand she wanted a new customer but the dramatic difference in the quality of conversation was palpable.
Anyone else had this experience? Difficult to believe ATT wants to hemorrhage customers. $450 may convince me to change.