Never received $200 credit for trading in phone upon signing up
Alright. I'm going to explain this situation from the beginning.
August 2015, we switched to AT&T from T-Mobile.
We traded in my old iPhone, ported my number in, and signed up under an AT&T Next agreement.
To this day, we have only received a $100 credit, which I was told was for porting my number in, I never received the additional $200 credit for trading my phone in.
I've talked to our local store about this issue, and they refuse to do anything about it. I'm just asking for the $200 credit I was promised. Total we should have had $300 in credits with everything, and I've only received $100.