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J

New Member

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2 Messages

Monday, December 7th, 2020 1:00 PM

Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider.  I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer service.

I'd like to chat with someone who can tell me if I can save my phone number by starting a new account with AT&T.  He only cancelled a few days ago. 

Can anyone help?  Thanks, Jean

Accepted Solution

Official Solution

ACE - Sage

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117.6K Messages

3 years ago

If your phone number was on your son's account, he is the owner of the phone number and only he can re-establish service for the phone number.

   You can't claim the number. 

    He could restart service within 2 weeks of cancelation.   He could then switch it to prepaid to reduce monthly cost. Or gave it ported to another service for you. 

New Member

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2 Messages

3 years ago

Thank you for responding! 

ACE - Sage

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117.6K Messages

3 years ago

Good luck! 

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