Need point of contact for Small Claims (Edited per community guidelines) - Southern California San Diego Area for AT&T Prepaid
Please help. Last resort I need to file a small court claim against AT&T prepaid wireless as they canceled my wife's account with a balance of $543.02 remaining and no good options from AT&T to resolve this issue.
We contacted AT&T in January as they were going to shut off 3G to ensure that our AT&T provided 4G LTE phone (Asus Xenfone 2E) would still work. We were told we were good. Since wife is disabled, she does not use her phone that often. Went to use it and it and it did not work. AT&T said they canceled the account, that the original phone number we had for 14+ years is "gone" (stolen), along with our balance of $543.02 (stolen). The only option we were given was to open a new account, buy new hardware, and then they would see, if any, how much they could credit us back of the original $543.02 on the new account.
By the time I spent over 5 hours on various support calls including being sent to "rebate-rewards" department, they were unwilling to provide any reasonable accommodation. I was told they would refund for the balance, but that turned out not to be the case. I just wanted our phone number back and account re-opened as it was closed in error and our money that we had on account re-established or some other reasonable acumination.
None of the support calls I made were able to provide me a point of contact that I could serve with a small claims case, which they are required to do by law if asked.