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New Member

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3 Messages

Sat, Sep 24, 2022 6:48 PM

Need old detailed bills (call history)

I've contacted AT&T numerous times to request copies of old billing statements (with call history) from 2016-2018. These are needed for a legal reason (court). On one occasion I was told I would get an email with the statements, password protected.... but never got it.

Another time I was told they would be mailed, but never were.

Then two weeks ago, I again requested they be mailed to me, was told it would take 7-10 business days, but still nothing.

These requests were made either over the phone or through chat.

The local AT&T store is no help as they can only print a few months back.

I need these ASAP. Please help me AT&T!!!

ATTHelp

Community Support

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204.1K Messages

2 months ago

Hello, @Hitmizzle. This is not the experience we want for our customers. No worries, we can look into this for you. At this time, we would like to continue this conversation in a private setting to protect your account information. Click the message icon in the upper right corner and reply.

 

In the meantime, please have your account information handy. We will be sending you a link to authenticate your account. 

 

We look forward to hearing from you!

 

TT, AT&T Community Specialist

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