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2 Messages

Tue, Dec 1, 2020 9:40 PM

myATT app and family account

I'm on a family plan and I am NOT the primary user/person the bill goes to. Can I use the myATT app, or is it limited to the primary user who gets the bill?

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ATTHelp

Community Support

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144.8K Messages

2 months ago

Greetings @Ambam00!

 

We can help you with that. It's possible to access an account only if the Primary Account Holder designates a secondary user who can manage an account online. The secondary online access can belong to multiple users with their own IDs and must be at least 18 years old.

 

Learn more about who can manage an online account by visiting here.

 

Hope this helps.

 

Lar, AT&T Community Specialist

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