My plan was changed without authorization - ATT Claims it was in error, but cant explain who or how.
I was on the phone with them today, had to open an "Case" with them. The only thing that the support rep could see was that it was apparently done at a store - yet conveniently could not tell me what store or by whom. I had grandfathered iPhone unilimited data plans, four of them. Neither the Rep or their manager could put my plans back in place. There seems to be too many of these mistakes taking place. It seems like they are systematically trying to bounce people off without authorization so they can eliminate those plans. Every time I call in, they are trying to offer me some upgrade that would eliminate these data plans. [Per Guidelines: Keep it Relevant and Appropriate].. I smell a rat.