New Member
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2 Messages
My order on a new line has been canceled TWICE!
I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without explanation and now this is my second order which has given me the same message. I haven't canceled either. The cancellation message states that I'm the one who issued the action, but that's impossible.
My question is more of a complaint than an inquiry at this point. What can I do on my end to stop my phone shipment from being canceled again? >:/
Emair
New Member
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2 Messages
3 years ago
When I explained to the customer service representative over the phone what had happened the first time, he assured me it wouldn't happen a second time. He said there was no need to worry about proof of identify or additional verification.
I'm kinda at a loss here as to what the issue could be. When I called the nearest AT&T store they explained I cannot discuss private information over the phone, yet the customer service reps are of very little help. I just keep going in circles.
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