moving from postpaid to prepaid
All I wanted to do was move from postpaid to prepaid, but at&t kept tossing me from one department to another.
I initially called 611, they said this can only be done by the prepaid department. They gave me a prepaid helpline to call. The prepaid guys said I would have to talk with the loyalty department. The loyalty department tried moving me, but they said I would have to visit the store. (this phone call lasted 2 hours). I went to the store, and after waiting for an hour, the agent said my previous account owner would have deunify the account. My previous account owner has already called thrice for 3 different things. Why doesn't at&t tell everything that needs to be done once?