Move installment payments
I went into my local AT&T store and inquired about First Net. The representative at the store told me that I needed a "First Net line". She added another line to my bill and put the payments to the new phone under that phone number. So now I have a new phone with 2 phone lines. One line I was dishonestly sold by AT&T. I called to have this corrected but was told it wasn't possible.
So I am sold a product by AT&T using dishonest practices and I have to eat it and grin? All I want is for the "dishonest" line cancelled and the payments moved to the phone line which I have had for over 10 years.