Montlhy billing increase by $10.49
Jul 13, 2018: I called 800-331-0500 today to inquire about the monthly billing increase of $10.49. I was told that it was due to the tax increase in the PA area. I asked him to compare the tax between last and current statement since that difference doesn't add up to the $10 increase (talk about tax cuts!!). He still stuck with the reason as tax increase. Finally I had to login, check and tell him that I was bumped from 16Gb plan to 32Gb plan and that caused the difference and proportionately the tax.
I was not notified of this plan change or billing change before this was done by text, email or letter!!
He finally said he switched me back to 16Gb. I plan to go to a store and validate it this weekend, as I see no change online yet.
Did anyone else have similar change/ experience? This is cheating by att and the representative!!