Monthly installment fee
Hello. I'm looking for some help, after talking to several Representatives of customer service, and at the store. I did a warranty return back in February of this year. I received the new device and returned the old one. The old one was sent back to me with a small crack in the screen and I was charged a one time fee of $139 for damage. The letter in the Box stated I was being charged that and both phones were mine free and clear once paid. I understand all that but my question is after I have paid that why am I still being charged $7 a month for an installment fee? My understanding was both phones were mine free and clear. The customer service Representatives said the fee they could do nothing about as well as the store. Why am I still paying $7 a month when the phone has been paid off?