Mom Died, I've been trying to cancel her cell phone account for Months now.
My Mom Died back in Feb. I've been trying to cancel the Phone account since April. Apparently there is no way to actually tell At&t online or by phone that she is gone. When the account that was paying for the phone bill was closed I figured that might do it, but no, now they are sending Past Due Bills to her old address.
I have Tried to go to the AT&T store with the death certificate and estate paperwork, only to be told that the store is not a corporate store.
I tried to search online to find a corporate store but the Locate store info on the web site DOES NOT EXPLICITLY STATE WHICH STORES ARE CORPORATE LOCATIONS!
SO, I CALLED to ask which stores are corporate locations so that I can try to find one close to me to go to. I was given a location that Corporate told me was a Corporate Location where I would be able to tell At&t that the account holder had passed away.
I drove to the store when I managed to get some time when I had access to a vehicle and Could do so, only to be told that they were no longer a corporate location and had not been one for 7 months.
So, How am I supposed to deal with this?!?!?!
I'm really not wanting to have to drive an hour each way only to find that the next store on the list isn't a corporate store.